Services Document
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Customer Care


Atlas's customer service department can be contacted via e-mail, phone, fax or web site on
  • Mondays, Tuesdays, Thursdays, and Fridays between 8:00 am and 5:00 pm
  • Wednesdays and Saturdays between 8:00 am and 2:00 pm (holidays excluded).
  • Telephone: +964 1 5412108
    E-mail: support@atlasgis.com
    Request Keycode
    Request a license file for your newly purchased concurrent-use software license (ArcInfo, ArcEditor, ArcView and extensions), submit request form - include reason.
    Transfer Licenses
    Request a transfer of all or some of your existing software licenses from one license file server to another license file server. i.e. Transfer to new host ID or Hardware Key, submit request form - include reason.
    Request Hardware Key
    Request a new Hardware key which may be needed for you concurrent-use or single-use software products to run, submit request form - include reason.

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